1. QUALITY COMPLAINTS
   • Complaints should be submitted by e-mail to claims@partner-parts.pl with a detailed description, the copy of the invoice and a photographs of the damage.
   • If the required document are not submitted, the complaint will not be processed.
   • If the complaint requires sending the damaged product over for an expertise, the buyer shall cover shipping costs.
2. DELIVERY COMPLAINTS
   • • If you receive a delivery inconsistent with your order, please contact us by e-mail at claims@partner-parts.pl
     • Confirmed lacking items will be corrected with a credit note.
3. RETURNS
   • Special order product cannot be returned.
   • Product return is possible if:
     • product is returned within 14 from the delivery of the parcel
     • product is new, without traces of use or damage
     • product has original and undamaged packaging
   • Please, notify us about the returned product by e-mailing us at claims@partner-parts.pl
   • Product is returned at Customer’s own expense.

*The condition for considering the complaint is to include a copy of the sales document.